Are You One Bad Maintenance Experience Away From Losing a Tenant?

Here are the top 3 things in today’s edition:

1. Tenant experience is now the retention battlefield: Belong shows that fixing maintenance with AI keeps tenants and landlords, locked in.

2. Automation gaps are widening fast: AI leasing, underwriting, and inspection tools are becoming baseline across global markets.

3. Funding is backing real operational AI: From BuiltAI to PropertyMe, investors are prioritising tools that cut costs and boost PM efficiency.

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Founder Story of the Week: How Belong’s Ale Resnik Turned Renters Into Paying Customers (and Landlords Into Loyal Clients)

Most PropTech companies try to make landlords happy.
Belong flipped the script.

Alejandro “Ale” Resnik, an MIT engineer with a background in product design asked a simple, brutal question:

“Why does every other industry obsess over customer experience… except rentals?”

And instead of treating the tenant as a cost center, Belong turned them into:

• a customer

• a recurring revenue stream

• and the engine that powers a radically different property management model

That sounds fluffy but the operational effects are massive.
Belong built an AI-driven platform that handles:

• maintenance triage

• rent payment automation

• 24/7 support

• move-in/move-out workflows

• underwriting

• lease renewals

• smart scheduling with contractors

But here’s the twist:

They don’t charge landlords traditional PM fees.

They charge tenants a monthly “Belong Membership,” and tenants love it because they get:

• guaranteed maintenance response

• financial perks

• emergency support

• loyalty rewards

This is why Belong has one of the highest NPS scores in all of PropTech and tenants actually like them.

Why Belong Works (the real engine behind the growth)

Here’s the reason Ale Resnik’s model is so dangerous to traditional PMs:

1. AI-Powered Maintenance Makes Tenants Happy (and Reduces Calls by 60–70%)

Belong’s triage system:

• diagnoses issues automatically
• sends the right vendor
• schedules instantly
• updates the tenant without human involvement

Result: faster fixes, fewer angry tenants, and dramatically less admin.

2. “Membership” Turns Tenants Into Paying Customers

This is the part everyone underestimates. If tenants are paying you monthly, you become their service provider, not the landlord.

That means:

• higher retention
• smoother renewals
• predictable revenue
• a long-term relationship with both sides

This is what SaaS companies do “Belong” simply applied it to rentals.

3. Guaranteed Rent Without Insurance

Belong’s underwriting + rent advancement system gives landlords predictable cashflow.

Landlords get:

• rent paid on the 1st
• Belong handles collections
• Belong absorbs risk

This moves the business from “property management” to financial infrastructure.

4. World-Class Onboarding & Turnover

Belong rebuilt every painful part of moving in/out:

• cleaning
• repairs
• photos
• listings
• showings
• tenant onboarding
• key handovers

Everything has a workflow. Everything has an SLA. Traditional PM companies can’t compete with that at scale.

The Results

Belong is now backed by A16Z and has raised over $95 million.
_{(Source: TechCrunch, 2023)}

It manages thousands of homes and has some of the strongest retention metrics in the industry.

Their NPS score? 74.

For property management… that’s insane

The Takeaway for Property Managers

Ale Resnik showed the industry a truth most PMs avoid:

Your biggest source of churn isn’t landlords, it’s unhappy tenants.

Solve the tenant experience with:

• automated maintenance

• predictable communication

• consistent service

• financial tools

…and landlords never leave you.

Resnik didn’t build a better PM tool. He rebuilt the business model.

If you want to win the next decade in property management, copy the framework:

Fix maintenance → delight tenants → retain landlords → scale revenue.

Belong proved the formula works. AI just makes it easier for every PM to execute.

Latest AI Developments in Property Management

The Technology Is Moving Fast. Are You?

While you were clearing your inbox, the biggest names in real estate were pouring millions into AI to make human admin obsolete.

Here’s the global digest of what broke this week

🇪🇺 Europe

1. BuiltAI Raises £4.5M to Automate CRE Underwriting & Deal Analysis
Funding fuels expansion of machine-learning underwriting, accelerating financial-model generation for UK and US commercial portfolios.
^{Source: Startupmag, Dec 4 2025}

2. European Investors Double Down on AI Automation for Regulated Workflows
Late-2025 deal activity shows rising comfort with automation across CRE underwriting, compliance, and marketing intelligence tools.
^{Source: Startupmag, Dec 4 2025}

3. EU Energy-Disclosure Rules Drive Surge in Digital-Twin & AI Building Analytics
Portfolios accelerate investment into continuous telemetry and carbon-twin modelling to meet tightening EU reporting mandates.
^{Source: Business20Channel, Dec 5 2025}

🇺🇸 Americas

1. AI Leasing, Carbon Twins & Drone Audits Dominate Q4 Portfolio Budgets
Operators prioritise AI leasing assistants, fraud screening, and drone inspections tied to digital energy twins, all targeting 90-day ROI cycles.
^{Source: Business20Channel, Dec 5 2025}

2. Visual AI Reframed as Core Infrastructure for US Lenders & REITs
Computer vision for inspections, valuations, and risk analytics is now considered foundational infrastructure not marketing tech across major RE players.
^{Source: Real Estate Solutionist, Dec 4 2025}

3. AI-Enabled Property Management Platforms Dominate 2025 PropTech Awards
Unified PM systems and automated mortgage flows are now recognised as top growth drivers for US operators looking to reduce OpEx.
^{Source: Real Estate Solutionist, Dec 4 2025}

🌍 Africa & Middle East

1. UAE Mortgage Automation Highlighted as Regional AI Case Study
Platforms automating document checks, income verification, and lender formatting align with the UAE’s AI Strategy 2031 for digital finance.
^{Source: Real Estate Solutionist, Dec 4 2025}

2. UAE Real-Estate Forecasting AI Reaches 92% Accuracy Benchmarks
High-accuracy valuation and trend-prediction tools position UAE as a leader in regional AI adoption for property pricing.
^{Source: Real Estate Solutionist, Dec 4 2025}

3. AI Positioned as Core to Rebuilding Gaza & Syrian Urban Centres
Damage-assessment models and AI planning tools expected to shape reconstruction workflows and broader regional real-estate development.
^{Source: Entrepreneur Middle East, Dec 8 2025}

🌏 APAC & Oceania

1. EQT Invests in PropertyMe to Scale Cloud-Native Property Management in ANZ
New capital supports expansion of automation across agencies and landlords in Australia and New Zealand.
^{Source: EQT Group, Dec 3–4 2025}

2. PropertyMe Emerges as AI-Enabled Operating System for ANZ Property Managers
Roadmap focuses on deeper automation and analytics, replacing fragmented tool stacks across thousands of PM firms.
^{Source: EQT Group, Dec 3–4 2025}

Top PropTech Funding Rounds (This Week)

Property management is changing fast, the operators winning now are the ones building automated systems, not adding more admin.

AI onboarding, automated maintenance flows, renewal pipelines, portfolio dashboards, this is the new baseline.

If your business still runs on inboxes, spreadsheets, and memory… you’re already behind.

Want to learn how to automate your entire operation step-by-step?

You’re going to want this one, it’s a game-changer.